Seamless IT Onboarding for Your Charity
IT Onboarding with Zero Downtime Guarantee
With over two decades of experience, our team understands the distinct needs of non-profit organisations and offers tailored support to enhance your operations. Our mission is to make IT approachable and efficient, allowing you to focus on your charitable goals while we manage the technical aspects.
Our comprehensive IT consultancy service includes personalised account management, proactive IT oversight, and strategic planning to align your technology with your organisation’s objectives.
Trust Us to Deliver
The onboarding process has been seamless, Qlic have explained exactly whats going to happen, and have not been patronising in any shape or form. The process has been amazing, I cant praise it enough. It really has been an easy transition!
Dawn Wright
Emmaus
Our Zero Downtime Guarantee
We work closely with your organisation to meticulously plan the onboarding process, identifying potential risks and areas requiring special attention to avoid downtime.
Our proactive approach identifies and addresses any potential risks during the onboarding process, minimising or eliminating adverse impacts on your operations.
Transparency is key. With our phone-centric approach, we keep you informed at every step of the onboarding process with progress reports, updates, and immediate notifications of any issues that arise.
Three-Step Charity IT Onboarding Process:
Call with Our Dedicated Onboarding Engineer:
Begin your journey with a personalised call with one of our expert engineers. Discuss your specific needs, get answers to your questions, and receive a tailored onboarding plan.
Introduction to Your Outgoing Provider:
We facilitate a smooth handover of information and resources by connecting our team with your outgoing provider. This ensures a seamless transition and minimises potential disruptions. We’ll handle the process with them directly so you can concentrate on your mission.
Comprehensive Site Survey & IT Audit:
After gathering all technical information, we schedule a full site survey and IT audit. This audit provides valuable insights into your current infrastructure and helps us develop a Best Practice Analysis aligned with your goals and objectives.
Want to know more about how we could help your charity?
Our Commitment to Your Charity
In the unlikely event of downtime during the onboarding process due to our actions or decisions, we offer:
- Rapid Response: Our technical teams will swiftly address the issue and restore service as quickly as possible.
- Service Credits: If you experience any downtime due to our actions, we will provide one month of completely free support to make things right.
We stand by our Zero Downtime Guarantee as a testament to our dedication to providing smooth, uninterrupted transitions to our managed IT services.
Your success is our success, and we’re here to support you every step of the way.
IT Onboarding for Charities FAQ
What is the meaning of onboarding in IT?
Onboarding refers to the process of integrating a new employee or client into the organisation’s technology systems. This includes setting up accounts, providing access to necessary tools and software, and ensuring that the individual is fully equipped to perform their role using the organisation’s IT resources.
What is the IT team onboarding process?
- Account Setup: Creating and configuring user accounts, email, and access to required software and systems.
- Hardware Provisioning: Providing the necessary hardware, such as laptops, phones, or other equipment.
- Access Management: Setting up permissions and access controls to ensure the new team member has the appropriate level of access to systems and data.
- Ongoing Support: Providing continuous support during the initial period to ensure the new team member adapts smoothly to the IT environment.
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