Managed IT Support for Charities in Sussex
19 Sec
Average Telephone Response Time
99.7%
SLA Target Hit
82%
Incidents Resolved on Initial Contact
98%
Incidents Resolved Without Escalation
1.6%
Incident Tickets Re-Opened
Managed IT Support For Charities and Nonprofits in Sussex
With over 20 years of dedicated service to the third sector and over 350 not-for-profit clients, we understand the unique structures, challenges and tight budgets that nonprofit organisations face. Our commitment goes beyond mere IT support: we aim to support your staff and your budget offering tailor-made solutions with a human touch.
Make IT simple for your trustees, volunteers, part-time and full-time staff, with always on hand tech support and ongoing training. Whether they work in the office, remotely or on desktops or laptops. From ensuring seamless day-to-day operations and managing legacy tech to protecting against cyber threats, our expert team are there for you, at a fraction of the cost.
Trust Us to Deliver
Qlic have given the organisation the necessary IT expertise which we badly needed at an affordable cost and respond quickly when we have issues or need advice.
Paula Owen
Age UK, Faversham & Sittingbourne
Our Managed IT Support for Charities in Sussex Include:
- Dedicated Account Management
- Unlimited Phone / Remote IT Support
- IT Consultancy
- On-Site Support
- Facilities Management
- Pro-Active Network Management
Our support extends to over 5,000 end users, providing comprehensive coverage for each individual, regardless of the number of devices they use or the nature of the fault. This includes full support for hardware, software, servers, network infrastructure, cloud services, desktops, laptops, mobile devices, printers, and peripherals. We are dedicated to looking after charities in Sussex, ensuring their technology runs smoothly and efficiently, allowing them to focus on their essential work without the worry of IT issues.
Why Choose Qlic for Your Nonprofit's IT Support
Here’s why our managed IT support and solutions for charities in Sussex stand out:
Comprehensive IT Solutions
From managed IT consultancy to proactive network management and best practice analysis, our services cover all aspects of your nonprofit organisation’s technology needs.
We provide unlimited telephone and remote managed IT support, ensuring your team stays productive without worrying about technical glitches.
Phone Centric & Customer Focused
Our goal is to empower your charity with knowledge and demystify IT.
Our IT Support team, made up of 12 nonprofit experts, is committed to providing personalised support without overwhelming technical jargon.
When you call us, you’ll speak directly to your account manager who will ensure prompt diagnosis and resolution of your issue.
Smooth Transition and No Downtime
We understand that transitioning to a new managed IT provider can be daunting.
That’s why, once you give us the details, we’ll handle the entire process for you. From conducting a thorough site survey to liaising with your previous suppliers. You won’t need to worry about a thing: focus on your mission, while we take care of the tech.
Regular Account Review Meetings
Surpass your mission objectives with cutting-edge support. In addition to a full strategy review every 6 to 12 months, your dedicated account manager will schedule regular meetings to discuss feedback, review service history, and address any emerging needs or technological advancements that could benefit your organisation.
Download Our IT Support For Charities in Sussex Brochure
Find out more about our managed IT Support, download our free brochure!
Meet our Support Team
At Qlic we’re proud to provide seamless, expert support to our clients.
- Passionate and Approachable: We hire staff passionate about IT, ensuring a personable and approachable helpdesk experience.
- Direct Access & Resolution: Skip the automated systems. Speak directly to a dedicated engineer for immediate fault diagnosis and resolution, minimising callbacks or escalations.
- Nonprofit Expertise: We have experience working with over 350 not-for-profit organisations. Our team will craft solutions that speak to the unique challenges and aspirations of your charitable organisation.
- More Than Just Service – A True Partnership: We're more than just a support team; we're your partners in success, leveraging technology to advance your organisation's mission
Managed IT Support FAQs
What is Managed IT support for charities?
Charities often have limited finds and need to use their time and resources smartly. Investing in internal IT can be a big burden financially – from finding the right people in a difficult employment market to paying a competitive salary. This is where managed IT support can be a great cost saving solution.
Charities that have a managed IT supplier benefit from handing over their day-to-day running of essential systems, as well as from having a professional IT team at hand to provide system update support whenever is needed. Managed IT support is a cheaper way of freeing up charity resources.
What services are included in managed IT support for charity organisations?
Different companies offer managed IT support services for charities. Services range from offering just one off consultations to managing the whole of your IT system. At QlicNFP we offer a wide range including:
- Project management
- Cloud Solutions
- Cyber Solutions
- Consultation
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