Co-Managed IT Support For Charities and Nonprofits
Our Co-Managed IT Support is designed to seamlessly integrate with your existing IT team, enhancing your organisation’s technological capabilities while allowing you to maintain control over your IT environment.
19 Sec
Average Telephone Response Time
99.7%
SLA Target Hit
82%
Incidents Resolved on Initial Contact
98%
Incidents Resolved Without Escalation
1.6%
Incident Tickets Re-Opened
Co-Managed IT Support For Charities and Nonprofits
Co-managed IT support is a flexible partnership where Qlic IT works alongside your internal IT team to provide additional expertise, resources, and support. This approach is designed to complement your existing capabilities, ensuring your organisation has the IT coverage it needs without overstretching your internal team.
Partnering with us enhances collaboration, amplifies your internal IT capabilities, and allows your team to focus on strategic initiatives. Gain Expertise and resources without the overhead of expanding your in-house team.
Trust Us to Deliver
Qlic have given the organisation the necessary IT expertise which we badly needed at an affordable cost and respond quickly when we have issues or need advice.
Paula Owen
Age UK, Faversham & Sittingbourne
Our Co-Managed IT Support for Charities Include:
- Dedicated Account Management
- Unlimited Phone / Remote IT Support
- Management of Internal IT Staff
- Access to Our Advanced Ticketing System
- Staff Training & Development
- Pro-Active Network Management
- License & Subscription Management
- Security Incident Management
- On-Site Support Escalation
- Third-Party Vendor Support
Our services offer Scalability & Flexibility, adjusting to your evolving needs so you pay only for what you require. Enjoy Cost Efficiency with predictable budgeting and no hidden costs. We ensure Strategic Alignment of your IT infrastructure with your mission, driving growth and innovation.
Benefits of Co-Managed IT Support with Qlic IT
Here’s why our managed IT support and solutions for charities stand out:
Enhanced Expertise and Resources
Gain access to Qlic IT’s team of specialists, offering expertise in areas like cyber security, cloud solutions, and system upgrades.
This ensures your organisation benefits from the latest IT innovations without hiring additional in-house staff.
Increased Efficiency and Productivity
By sharing the workload, your internal IT team can focus on strategic initiatives while we handle routine tasks, proactive monitoring, and user support.
This boosts overall efficiency and helps avoid bottlenecks.
Tailored and Scalable Solutions
Our co-managed IT approach is fully customisable, allowing you to choose the level of support you need.
As your organisation grows, we can easily scale our services to meet your evolving IT demands.
Cost-Effective IT Management
Enjoy the advantages of a fully resourced IT department without the overheads of additional full-time staff.
Our transparent pricing ensures you get top-tier support while keeping costs under control.
Download Our Managed IT Support For Charities Brochure
Find out more about our managed IT Support, download our free brochure!
Meet our Support Team
At Qlic we’re proud to provide seamless, expert support to our clients.
- Passionate and Approachable: We hire staff passionate about IT, ensuring a personable and approachable helpdesk experience.
- Direct Access & Resolution: Skip the automated systems. Speak directly to a dedicated engineer for immediate fault diagnosis and resolution, minimising callbacks or escalations.
- Nonprofit Expertise: We have experience working with over 350 not-for-profit organisations. Our team will craft solutions that speak to the unique challenges and aspirations of your charitable organisation.
- More Than Just Service – A True Partnership: We're more than just a support team; we're your partners in success, leveraging technology to advance your organisation's mission
Managed IT Support FAQs
What is Managed IT support for charities?
Charities often have limited funds and need to use their time and resources smartly. Investing in internal IT can be a big burden financially – from finding the right people in a difficult employment market to paying a competitive salary. This is where managed IT support can be a great cost saving solution.
Charities that have a managed IT supplier benefit from handing over their day-to-day running of essential systems, as well as from having a professional IT team at hand to provide system update support whenever is needed. Managed IT support is a cheaper way of freeing up charity resources.
What services are included in managed IT support for charity organisations?
Different companies offer managed IT support services for charities. Services range from offering just one off consultations to managing the whole of your IT system. At QlicNFP we offer a wide range including:
- Project management
- Cloud Solutions
- Cyber Solutions
- Consultation
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