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Qlic Archive

Archives: IT Glossary

Qlic's Archives

Network Security

23rd July 2023

Network security involves implementing various measures to protect computer networks, devices and data from unauthorised access or other malicious attacks.

Patch Management

23rd July 2023

Patch management is the process of identifying, testing and applying software updates or patches to fix vulnerabilities and improve the performance of computer systems and

Onsite Support

23rd July 2023

Onsite support involves dispatching IT technicians to the client’s location to diagnose and resolve technical issues that cannot be resolved remotely.

Remote Support

23rd July 2023

Remote support involves accessing and troubleshooting computer systems, networks, and applications from a remote location.

Service Level Agreement (SLA)

23rd July 2023

An SLA is a contract between a service provider and the customer that outlines the specific services, performance levels and responsibilities of both parties.

Remote Monitoring and Management (RMM)

23rd July 2023

RMM is a software that enables IT service providers to remotely monitor, manage and support client devices, networks, and applications from a single console.

Disaster Recovery

23rd July 2023

Disaster recovery involves the planning and preparation of processes and procedures to recover all IT systems, applications and data in the event of human error,

Managed Hosting

23rd July 2023

Managed hosting is a web hosting service in which the hosting provider manages and maintains the server infrastructure, including hardware, operating system, security and backups.

IT Consulting

23rd July 2023

IT consulting is expert advice and guidance on various IT-related matters, such as technology planning, budgeting, procurement, implementation and optimisation.

Cloud Computing Services

23rd July 2023

Cloud computing services involves the delivery of computing services including servers, storage, databases, networking, software, analytics and more.

Data Backup and Recovery

23rd July 2023

Data backup and recovery is the process of creating copies of critical data as well as storing them in secure locations to prevent data loss

Help Desk Support

23rd July 2023

Help desk support is the provision of technical assistance and troubleshooting to end-users who encounter technical problems with hardware, software or other IT services.

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