Remote Support

Remote support involves accessing and troubleshooting computer systems, networks, and applications from a remote location.

Service Level Agreement (SLA)

An SLA is a contract between a service provider and the customer that outlines the specific services, performance levels and responsibilities of both parties.

Remote Monitoring and Management (RMM)

RMM is a software that enables IT service providers to remotely monitor, manage and support client devices, networks, and applications from a single console.

Disaster Recovery

Disaster recovery involves the planning and preparation of processes and procedures to recover all IT systems, applications and data in the event of human error, cyber breach or other disruptive events.

Managed Hosting

Managed hosting is a web hosting service in which the hosting provider manages and maintains the server infrastructure, including hardware, operating system, security and backups.

IT Consulting

IT consulting is expert advice and guidance on various IT-related matters, such as technology planning, budgeting, procurement, implementation and optimisation.

Cloud Computing Services

Cloud computing services involves the delivery of computing services including servers, storage, databases, networking, software, analytics and more.

Data Backup and Recovery

Data backup and recovery is the process of creating copies of critical data as well as storing them in secure locations to prevent data loss that can be due to system failures, human error, natural disasters, or cyber attacks.

Help Desk Support

Help desk support is the provision of technical assistance and troubleshooting to end-users who encounter technical problems with hardware, software or other IT services.

Network Monitoring

Network monitoring is essentially the process of regularly checking performance, availability and security of a computer network. It identifies and resolves issues before they cause downtime or service disruptions.