Managed IT Support For Charities and Nonprofits

Your partner in making a difference. We’ll take care of your IT so you can focus on what matters most – your charity mission.

19 Sec

Average Telephone Response Time

99.7%

SLA Target Hit

82%

Incidents Resolved on Initial Contact

98%

Incidents Resolved Without Escalation

1.6%

Incident Tickets Re-Opened

Managed IT Support For Charities and Nonprofits

With over 20 years of dedicated service to the third sector and over 350 not-for-profit clients, we understand the unique structures, challenges and tight budgets that nonprofit organisations face. Our commitment goes beyond mere IT support: we aim to support your staff and your budget offering tailor-made solutions with a human touch.

Make IT simple for your trustees, volunteers, part-time and full-time staff, with always on hand tech support and ongoing training. Whether they work in the office, remotely or on desktops or laptops. From ensuring seamless day-to-day operations and managing legacy tech to protecting against cyber threats, our expert team are there for you, at a fraction of the cost.

Trust Us to Deliver

Qlic have given the organisation the necessary IT expertise which we badly needed at an affordable cost and respond quickly when we have issues or need advice.

Paula Owen

Age UK, Faversham & Sittingbourne

Our Managed IT Support for Charities Include:

Our support cover extends to more than 5,000 end users, offering comprehensive coverage for each individual, no matter how many devices they use or the type of fault they have.” This includes hardware, software, servers, network infrastructure, cloud services, desktops, laptops, mobile devices, printers and peripherals.

Why Choose Qlic for Your Nonprofit's IT Support

Here’s why our managed IT support and solutions for charities stand out:

Comprehensive IT Solutions

From managed IT consultancy to proactive network management and best practice analysis, our services cover all aspects of your nonprofit organisation’s technology needs.

We provide unlimited telephone and remote managed IT support, ensuring your team stays productive without worrying about technical glitches.

Phone Centric & Customer Focused

Our goal is to empower your charity with knowledge and demystify IT.

Our IT Support team, made up of 12 nonprofit experts, is committed to providing personalised support without overwhelming technical jargon.

When you call us, you’ll speak directly to your account manager who will ensure prompt diagnosis and resolution of your issue.

Smooth Transition and No Downtime

We understand that transitioning to a new managed IT provider can be daunting.

That’s why, once you give us the details, we’ll handle the entire process for you. From conducting a thorough site survey to liaising with your previous suppliers. You won’t need to worry about a thing: focus on your mission, while we take care of the tech.

Regular Account Review Meetings

Surpass your mission objectives with cutting-edge support. In addition to a full strategy review every 6 to 12 months, your dedicated account manager will schedule regular meetings to discuss feedback, review service history, and address any emerging needs or technological advancements that could benefit your organisation.

Download Our Managed IT Support For Charities Brochure

Find out more about our managed IT Support, download our free brochure!

Meet our Support Team

At Qlic we’re proud to provide seamless, expert support to our clients.

Matt Homewood
Technology Solutions Manager
Dan Green
Service Delivery Manager
Sam Crossman
Senior Solutions Architect
Dhesi Harmandeep
Service Desk Technician
Samuel Fagboyegun
Facilities Management Technician
Matt Smith
Service Desk Engineer
Eddie Kwaa
1st Line Service Desk Technician
Hassam Nasir
2nd Line Service Desk Engineer
Alice Magee-Brown
Service Delivery Coordinator
Chris Cooper
Technical Service Manager
Connor Bateman
2nd Line Service Desk Engineer
Conner Galloway
1st Line Service Desk Technician
Daniel McPherson
Facilities Management Technician
James Farr
1st Line Service Desk Technician
Matt Homewood
Technology Solutions Manager
Dan Green
Service Delivery Manager
Sam Crossman
Senior Solutions Architect
Dhesi Harmandeep
Service Desk Technician
Samuel Fagboyegun
Facilities Management Technician
Matt Smith
Service Desk Engineer

Managed IT Support FAQs

What is Managed IT support for charities?

Charities often have limited funds and need to use their time and resources smartly. Investing in internal IT can be a big burden financially – from finding the right people in a difficult employment market to paying a competitive salary.  This is where managed IT support can be a great cost saving solution.  

Charities that have a managed IT supplier benefit from handing over their day-to-day running of essential systems, as well as from having a professional IT team at hand to provide system update support whenever is needed. Managed IT support is a cheaper way of freeing up charity resources. 

What services are included in managed IT support for charity organisations?

Different companies offer managed IT support services for charities. Services range from offering just one off consultations to managing the whole of your IT system. At QlicNFP we offer a wide range including:

  • Project management
  • Cloud Solutions
  • Cyber Solutions
  • Consultation

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It all began in 2002, when two business partners embarked on a journey to create a website design company. Little did they know, this modest venture would evolve into Premier Choice, a leading managed service provider dedicated to empowering not-for-profit organisations across the UK.