Privacy and Cookies
PURPOSE/ACTIVITY
TYPE OF DATA
LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
To register you or your organisation as a new customer
(a) Identity
(b) Contact
(a) Performance of a contract with you or your organisation
(b) Necessary for our legitimate interests (to maintain accurate records)
To process and deliver services including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you or your organisation
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you or your organisation which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you or your organisation to partake in a prize draw, competition or complete a survey
(a) Identity
(b) Contact
(c) Usage
(d) Marketing and Communications
(a) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business)
To administer and protect our business and this website
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements and measure or understand the effectiveness of the advertising we serve to you or your organisation
(a) Identity
(b) Contact
(c) Usage
(d) Marketing and Communications
(e) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you or your organisation
(a) Identity
(b) Contact
(c) Technical
(d) Usage
Necessary for our legitimate interests (to develop our products/services and grow our business)
To record telephone calls
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
Necessary for our legitimate interests (for training, quality control and dispute resolution)
Marketing
We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical and Usage data to form a view on what we think you or your organisation may want or need, or what may be of interest.
You will receive marketing communications from us if you or your organisation has requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. If you have provided your contact details in the course of entering into an agreement with us then we may notify you of similar products or services we offer which may be of interest to you. We will always provide an opportunity for you to opt out of marketing when we collect your details and in every subsequent communication.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any other company for marketing purposes. You can ask us to stop sending you marketing messages at any time by contacting us.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use nine cookies. These cookies allow use to distinguish you from other users of our website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are ‘analytical’ and ‘performance’ cookies. They allow us to recognise and count the number of visitors, see how visitors reach our site and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are able to find what they need easily. They also assist our website to perform correctly, for example, to limit the collection of data. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 2 years.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may have to share your personal data with external third parties for the purposes set out in the table in paragraph 4 above or with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
7. Data security
We have put in place appropriate security measures to protect your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances you can ask us to delete your data.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data to request access to, deletion of or correction of, your personal data. You may also request your personal data be transferred to any other person. If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may amend, modify or replace this Privacy Policy at any time by amending the relevant page on our website. You are responsible for checking the page from time to time to take notice of any changes we make as this policy is important. Some of the provisions contained in this Privacy Policy may also be superseded by provisions or notices published elsewhere on our website or communicated to you in any other way.
